Terms and Conditions

Terms Of Use

Access to and use of the Auto-Tek Web site and the products and services available through this Web site are subject to the following terms of use. The words 'we', 'us' and 'Auto-Tek' mean Auto-Tek Pty Ltd ABN 59 070 905 805 of 1/39 Barrie Road, Tullamarine, VIC, 3043 and the words 'you' and 'your' refer to users of this Web Site who may be our Independent Business Owners, Members or Clients.

Acknowledgement and Acceptance of Terms of Use

You should read and familiarize yourself with these Terms of Use before you use this Auto-Tek Web site. By using this Web Site, you expressly agree to these Terms of Use as they are amended from time to time and you acknowledge that you have read and understood them. You also agree that any information that you provide to us will be true, accurate, current and complete and that you will maintain and properly update your personal profile as required.

You should always check this page prior to using the Site to make sure that you have a current understanding of the Terms of Use. If you do not agree with these Terms, you must discontinue your use of this site.

If you are an Independent Business Owner or IBO, you are subject to the IBO Rules of Conduct. You should read and familiarize yourself with these Rules. (link dealer terms & conditions)

Intended Use

The material on this site is published by us and is intended for use in Australia. The site is not intended for use outside Australia. We make no claim that the information contained on this site is appropriate or may be downloaded legally outside Australia. If you access this Web Site from outside Australia, you do so at your own risk and you are responsible for compliance with the laws in your respective jurisdiction.

This site is a business and commercial site. It is, therefore, not intended for persons under the age of 18. If you are under 18, you should speak to your parents, your guardian, or a responsible adult and obtain their permission to use this site. Members who seek to use this site must be 16 years and older.

Disclaimer and Limitation of Liability

The information, materials and services contained on this site are provided to you "as is," and "as available". By provision of the site and the information, materials and services contained herein we do not provide professional advice or services. All tips and hints, suggestions and references to 'remedies' should not be relied upon; you should not act on the basis of anything contained on this Web Site without first obtaining specific professional advice.

We do not warrant or guarantee the accuracy, adequacy or completeness of this information and materials, and expressly disclaim liability for any errors and/or omissions in this information and materials. To the maximum extent permitted by law, unless otherwise specified, we disclaim all representations and warranties of any kind, whether express, implied or statutory. In addition, we do not warrant, guarantee or make any representations regarding the security of accounts, or that this site is free from destructive materials, including but not limited to computer viruses, hackers, or other technical sabotage, nor do we warrant, guarantee or make any representations that access to this site will be fully accessible at all times, uninterrupted, or error-free.

To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

Intellectual Property

Copyright in Material on this Site

Unless otherwise indicated, all Web Site design, text and graphics is  copyright by Autotek Pty Ltd, Australia. All rights reserved. None of the material may be copied, downloaded, displayed, posted, transmitted used or reproduced in whole or part in any form or by any means for any purpose unless such use is expressly permitted by us or by applicable copyright laws.

 To the extent necessary in order to lawfully access and use the services available on this Web Site, you are granted permission to display, download, save and to print portions of this web site for non commercial use only provided that the materials are not modified and any reproduction contains all copyright and other proprietary notices contained in the materials. IBOs may download, reproduce and distribute materials for the purposes of their IBOs provided that each item is reproduced in its entirety and contains the following notice: "Reproduced with the permission of Auto-Tek Pty Ltd ABN 59 070 905 805".


All trade names, brand names, trade symbols, logos, slogans, trade marks or services marks followed with an asterisk are trademarks or proprietary interests of Auto-Tek Pty Ltd ABN 59 070 905 805. There are other trade names, brand names, trade symbols, logos, slogans, trade marks, service marks, brand names, company names, logos, slogans, trade marks or service marks indicated on Autotek Web site that are the property of their respective owners.

Guarantees and Warranties

There are a number of voluntary warranties and guarantees that apply to products you purchase through this Web Site. In particular this includes our full 30-day right-of-return guarantee.

You have the right for 30 days to determine whether it is satisfactory and whether you want to keep it. If you decide that it is not satisfactory, you may return your purchase to us. You will be offered a choice of replacement without charge, full credit towards the purchase of another product or a refund of your full purchase price.

Please note that all warranties exclude defects caused by damage or misuse after receipt or returned not in their original packaging and condition. It is your responsibility to return any goods & pay for all freight/delivery charges related to the return of the goods.

Our Full One Year Warranty

We warrant new mechanical devices and appliances for a period of one year from the date of original purchase or receipt as a gift. If any mechanical device or appliance you purchase through this Web Site should become defective during that one year period, we will, at our discretion, repair, replace or issue a refund for the defective product.

All of our items are physically checked before despatch and leave our warehouse in good condition. If you receive your goods and they are damaged, please contact us immediately upon receipt. We will arrange for your goods to be repaired or replaced. All return goods must be shipped back to us at your cost. We will not accept product shipped back to us as C.O.D. Personalised products are non-returnable, unless there is an error on our part. Returns will only be accepted once you have contacted our customer service department and obtained a Goods Return Authority (GRA) Form. No returned goods will be excepted unless they are together with a complete filled out GRA Form including copy of the original Invoice.

Product Availability

We sometimes experience greater demand for an item than expected or an unforeseen delay in the shipment of goods. In the event of a delay you will be advised at the time of order placement.


Payment may be made by credit card; we accept Visa, Bankcard or MasterCard. In this regard, you are responsible for providing a valid credit card number with available credit at the time of purchase. You represent and warrant that you have authority to use any such credit card.

if you order by e-mail, mail or phone & do not have, nor wish to use, a credit card, you can pay by Money order or Direct Deposit.

You are responsible for payment of all applicable state and federal taxes. You are responsible for payment of delivery costs. These additional charges will be included on your order invoice.

All Goods remain the property of Autotek Pty Ltd until paid for in full.


Your order will be processed upon receipt. The products you purchase on the Auto-tek On Line Shop web site will be dispatched to your nominated address by either Australia Post  providing safe, reliable and efficient service, delivering to most areas across Australia. You can also choose to pick up the goods yourself from our Melbourne warehouse.

Your order will be shipped from either our Melbourne Warehouse. Your order will only be dispatched once your payment has been received and cleared.

 For Australian orders that are under 5 kg (weight or Cubic Size) a flat freight fee of $15.00 is charged. If your order is more than 5kg (weight or Cubic Size) one of our customer service staff will contact you & provide you with a new quote for delivery.

Please note that all delivery times are estimated from when your order leaves the warehouse. We usually process orders within 72 business hours. In the rare instance that it takes longer than 72 business hours to process your order, one of our customer service staff will email you with a revised ETA.

Orders are in most cases delivered between the hours of 8.00am and 6.00pm. In the event that there is no one to take delivery, the driver may, in the interest of security leave a card asking you to contact the driver's depot.

To arrange for delivery to unattended addresses & To ensure safe delivery when you are not available to receive your goods, you may have your order delivered to another address nominated as an alternative "ship to" address ask that you provide "special delivery instructions" when placing your order.

If your delivery address is more than 5km outside a town, in a remote area or on an Island, we ask that you nominate a "ship to" address in an area that offers feasible and reliable freight or port services. We will arrange delivery to this address so you can make pick up or forwarding arrangements that best suit you.

Our delivery service operates reliably and consistently throughout the year. Some public holidays do however require changes to schedules from time to time. You will be advised of any change in schedule well in advance.

We reserve the right to alter any of our ongoing arrangements, in order to provide a better service for all customers. Consistent with our service philosophy, enhancements may be introduced to broaden our service offering.

If you need to check on your order, you can email our customer service staff at weborders@autotek.com.au